Live Webinar: A customer journey -  the road from IT Ops to AIOps

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Modern IT environments are becoming more complex by the day, challenging IT Ops, NOC, DevOps and SRE teams. Identifying the root cause of a service disruption or degradation is no longer as simple as checking if a server is down.

Many of the most successful IT organizations learn to manage the complexity with standards, processes, AI and automation.

In this 30-minute webinar, you will hear from Lead Enterprise Systems Management Engineer, Udo Strict, of Waste Management, as he shares:

  • his guiding principles for enabling automation to increase the efficiency and effectiveness of an IT organization
  • specific details on how Waste Management automated their operations with BigPanda
  • benefits of enrichment in the incident resolution lifecycle
  • tangible results, including before and after KPIs, achieved in the process

Speaker:
Udo Strict, Lead Enterprise Systems Management Engineer at Waste Management

Moderator:
Anirban Chatterjee, BigPanda


Topic: A customer’s journey - the road from IT Ops to AIOps
Date: July 29, 2021
Time: 11:00am PT | 2:00pm ET
Duration: 30 minutes


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The Speakers

Udo Strict

Lead Enterprise Systems Management Engineer at
Waste Management

Anirban Chatterjee

BigPanda