2021 Strategic Roadmap for IT Operations Monitoring

As the pace of digital business continues to accelerate, and as the world works through the COVID-19 pandemic, visibility in your organization’s IT Operations stack is more important than ever.

If you are an infrastructure & operations (I&O) leader, read recommendations from Gartner for operations monitoring in 2021:

  • Achieve pragmatic observability, detecting relationships and dependencies impacting digital business applications and customer experience (CX) by analyzing telemetry from the full stack — shared and in-context.
  • Improve CX by applying PlatformOps as a continuous process of monitoring new capabilities and providing feedback for improvement.
  • Optimize the use of AIOps in their production environment by using its capabilities such as natural language processing (NLP) to intelligently drive automation.

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Gartner, 2021 Strategic Roadmap for IT Operations Monitoring, 8 October 2020, Federico De Silva, Padraig Byrne


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