A well-run incident may still be viewed poorly if incident communications miss the mark! All too often, technical problem solving is narrowly focused on finding root cause or staying so focused on the resolution that communications appear to be a distraction. While resolution is the holy grail of incident response, the benefit of placing a high priority on communications cannot be overstated.

Hosted by BigPanda VP of Sales Engineering, Iain Armstrong, Blackrock3 Partners’ Rob Schnepp shares their incident communications methodology, and why the job function of Liaison Officer is so crucial.

Key learnings from this session will include:

  • Why incident communications are so important
  • The role of Liaison Officer
  • CAN reports
  • Tips and tactics of Incident communications
Watch now.


  • image description
    Rob Schnepp

    General Partner Blackrock 3

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    Iain Armstrong

    VP Sales Engineering BigPanda

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    Bill Hancock

    Director, Site Reliability Operations Expedia

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